Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.
If you choose to return your DST Golf club, you MUST include a copy of your original receipt with your return, or a note that includes your invoice number, name, address, phone number, and email address. Please also let us know your reason for the return. Your account will be credited for the price of the club(s) you ordered. Once we process your return it will take 5-7 business days for the funds to show in your account, depending on your bank.
Shipping will be covered by DST Golf on warranty and defective returns only. Customers are responsible for shipping all returned merchandise back to DST Golf. Customers are requested to appropriately pack the returned items in the original box and use adequate packing material. All returns must be shipped freight prepaid.
DST Golf will not accept returns on items where the customer induced dings, chips, tire marks, deep scratches, unusual rusting or excessively bent shafts. Should we receive returns that are damaged as previously described; the customer will be responsible for shipping costs to return the incomplete return.
Please send your returns and correspondence toDST GOLF c/o Fulfilltopia
or in the UK to:DST GolfHigh HouseLower ChicksgroveSalisburySP3 6NB